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Frequently Asked Questions

  1. How can I contact you?
  2. How does Jim & Slim's Tool Supply ship its products?
  3. What form of payments does Jim & Slim's Tool Supply accept?
  4. What about warranties?
  5. What if I need to return my order?
  6. Does Jim & Slim's Charge Sales Tax?
  7. Shipping to countries other the United States.

Answers...

  1. How can I contact you?

    Please contact us at our toll free number: 800-282-1024 ext 219 or our standard number (727)535-5661 ext 219. Our fax number is (727)532-4931. If you need to contact us by mail here is our address. 13065 South Belcher Road, Largo, Fl. 33773.

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  2. How does Jim & Slim's Tool Supply ship its products?

    Most of the items in our online store are shipped UPS Ground unless otherwise requested. Freight cost are determined at the time the order is placed through a live online connection to UPS.

    You have the option of shipping to multiple delivery addresses. However there is a $3.00 fee for shipping to multiple delivery addresses.

    We will also ship to APO address via the US Postal Service. You will be billed the actual shipping charges after the product has shipped. There may be additional service charge because the package(s) must be hand carried to the post office. The additional charge will not exceed $20.00.

    Large Items.

    Large items such as compressors, generators, power pack and other large equipment must be shipped by common carrier. You will be contacted after the order is received to determine delivery location (business, residential), freight costs and other deliver requirements.

    Please note common carriers are only required to make the delivery and are not required to assist in unloading the items. It is recommended that deliveries be made to a business address with a fork lift or loading dock. It is the customers responsibility to unload these items at the destination. There may be an addition charge if a lift gate is required.

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  3. What form of payments does Jim & Slim's Tool Supply accept?

    We gladly accept MasterCard, Visa and American Express for our online orders. We also will accept most Goverment Credit Cards (Local, State and Federal).

    Current customers with accounts at Jim & Slim's Tool Supply may use the Purchase Order as a payment method. Other arrangements can be made and handled on a case by case basis.

    If you would like to pay by check or money order please use the phone/fax method of payment. Phone Fax Orders will require a Credit Card or a Purchase Order Number to complete the orders and fax to (727) 532-4931. Mail to :

    Jim & Slim's Tool Supply

    13065 South Belcher Road

    Largo, Fl. 33773 - attn. Matthew Hogg

    Make Checks Payable to: Jim & Slim's Tool Supply

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  4. What about warranties?

    All products that we sell are covered by the manufacturers warranty. Refer to the manufacturer web site or catalog  for specific details on each manufacturer.

    Some manufactures offer a  30 day satisfaction guarantee. If for any reason you are not satisfied with  the item you have purchased. Return it to us (at your expense) within 30 days and we will issue a full refund. Here is a current list of sponsored manufacturer.

    Warranty repairs should handle through a factory authorized service center. Contact the manufacture for a service center near you.  We are a factory authorized service center for many of the manufacturers that we sell. Contact our service center for more information at (800) 282-1024.

    You are responsible for all shipping charges on repairs - Warranty and Non-Warranty to and from the service center.

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  5. What if I need to return my order?

    We are interested in your satisfaction. We offer 30 day money back guarantee.

      • The return must be pre-approved. Please process your return here. RETURNS

      • Items must be returned in the original packaging and in resalable condition.

      • Returned at your expense

      • Shipping charges, if any cannot be refunded.

      • If the retuned item has be misused, a refund will not be issued and the tool will be returned at the customers expense.

      • Your return may be subjetc to a restocking fee. The fee is determined when the return is received.

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    • Does Jim & Slim's Charge Sales Tax?

      Yes, as required by law we are required to collect state sales tax.

      There are exceptions:

        • We do not charge sales tax for orders shipped outside the State of Florida unless the company has representation within the State of Florida.
        • The items are for resale and the purchase can prove this with a State of Florida resale tax certificate.
        • Valid local, state and federal government agencies.

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      1. Shipping to countries other the United States.

        Yes, we will ship anywhere in the world.

        We will bill you for the following:

        • Products you ordered.
        • Actual shipping cost.

         

        There may be other charges involved that we have no control over.

        We do not collect any of the following that countries other than the US may impose.

        • Taxes
        • Duties
        • Brokerage Fees
        • Other Miscellaneous Fees.

         

        You will need to contact the appropriate department within your country to determine what additional fees will be charged.

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